FAQ about Cairns Tours

Do your tours cater to children?

Yes! Most of our Cairns tours cater to children. Please note that the Atherton Tablelands tour does not carry children under the age of 10 years.

Do your tours include lunch?

No. Unless specified, tours do not include lunch. Please read the tour inclusions carefully to determine if you need to provide your own lunch. Some of our tours have optional lunch upgrades if you do not want to carry your own food.

I want to book an Upgrade Option. How do I do this?

For pre-booked upgrades, simply click the ‘Book Now’ button on the tour page of your choice. During checkout you will be given the option to select any upgrades you wish to add to your tour.

For upgrades that are not available to prebook, you will be given the option to upgrade and pay on the day of the tour.

What do I need to bring with me?

Cairns boasts a warm and tropical climate. Please be sure to bring along appropriate sun protection. If swimming, you will also need to bring your own bathers and towel.

We're running late, can the boat wait for us?

No. If you do not arrive at the Reef Fleet Terminal by the time specified for your tour the boat will not wait for you. We suggest arriving 15 minutes early to avoid disappointment. If you are late and miss the boat, we cannot offer a refund.

Where do you pick up from?

Pickup locations for our Cairns tours differ between each tour. Please check the ‘Pickup Locations’ tab on the individual tour pages for more information. If your preferred pickup location is not listed and you wish to book a pickup upgrade, please call our team on 1300 661 225.

Is there parking at Marlin Marina?

There is limited parking available around the Marlin Marina. We recommend heading to The Pier to park your vehicle. Parking is charged by the hour.

We want to stay the night on Green/ Fitzroy Island? Can we take your boat back the next day?

No. Unfortunately we do not offer ferrying services to or from the islands and can only carry passengers on our tours.

I can't make my tour; can I cancel or change days?

We will work best to make sure you can attend your Cairns tour. However, please make note of our Terms & Conditions and cancellation policy.